Information For New Clients

Below is important information for Q Psychology clients.

Frequently Asked Question (FAQ)

How do I make an appointment?

Please contact Q Psychology via email on or by phone on (03) 7023 4780. When making email contact, please ensure you include your full name, mobile number, and a brief overview of what you are wanting to focus on in therapy. Our dedicated intake team will then be in touch within 1-2 business days.

Do I need a referral from a GP?

A GP referral and Mental Healthcare Plan will entitle you to Medicare rebates for up to 10 sessions per calendar year. Any GP can complete a Mental Healthcare Plan for you and refer you directly to Q Psychology. However, you don’t need to have a Mental Healthcare Plan or referral to see a therapist, you only need these to receive Medicare rebates.

What will happen in the first session?

Q Psychology is dedicated to best practice in psychology and therapy. As such, your first session will consist of a comprehensive assessment. Your therapist will explore with you the difficulties and issues that have led you to seek support, as well as ask questions about mental health history, family and psychosocial background, and help you to establish clear goals for your work together.

Payments & Rebates

Payment is made at the end of each session either by credit card or cash. As long as your bank account is set up with Medicare then your clinician will be able to process any applicable rebate at the end of each session.

Most private healthcare cover policies that are inclusive of allied health extras will provide some rebate for sessions. Please check with your private healthcare fund for your entitlement prior to attending your session.

What is your cancellation/reschedule policy?

If you need to reschedule or cancel your appointment less than 48 hours prior to the appointment time you will incur 50% of the session fee. If you do not attend your appointment and do not notify us prior to your appointment time you will incur 100% of the session fee. Medicare rebates are not available for rescheduled or cancelled sessions.

Where are you located?

St Kilda: 99 Wellington st. St Kilda. Q Psychology is a five minute walk from the corner of Chapel St. & Dandenong Rd. and a 10 minute walk from Windsor train station.

Carlton: First Floor, 285-287 Lygon Street, Carlton. (Entrance is on Faraday Street).

Is there parking onsite?

Parking is not available on site at our clinics. However, curb-side parking is available on Wellington, Lygon, and Fyans streets, as well as neighbouring streets. Please be aware of parking signage and time limits.

COVID-19 Information

Update 13/02/2023

Given the current community health concerns we ask all those who visit our clinic to follow these guidelines:

  1. If you have any symptoms consistent with COVID-19, or any flu-like symptoms, please do not attend your appointment in person. Please contact your treating psychologist as soon as possible and they will organise to meet via TeleHealth;

  2. Please ensure you wash and sanitise your hands when entering the premises – hand wash, hand sanitizer, and disposable paper towel are available in the common areas of the practices;

  3. TeleHealth appointments are available and your treating psychologist will discuss this option with you directly.

Our practice receives regular professional cleaning. We will continue to prioritise your health and safety.

Common Treatments

Your therapist will work with you to develop the most appropriate treatment plan and therapeutic approach, however some common therapies/treatments are outlined here.

Cognitive Behaviour Therapy (CBT)

CBT focuses on changing unhelpful thoughts and behaviours. CBT helps people to understand how the way they think impacts their mood and aims to teach them to think in a less negative way about life and about themselves. CBT also focuses on the important role that activity and behaviour plays in our mental health.

What to expect: CBT is a very structured, logical approach to therapy. You can expect to closely examine your thoughts and develop practical ways to challenge and change unhelpful thoughts. You can also expect to examine your behaviours and start making change to these to include more helpful/adaptive behaviours and cutting down on unhelpful/maladaptive behaviours. CBT also has a strong focus on goal setting as well as homework.

Acceptance and Commitment Therapy (ACT)

The key approach of ACT (pronounced as the word ‘act’ rather than the initials ‘A-C-T’) is acceptance of what is out of one’s personal control, and the commitment to action that is going to lead to a rich, valued-filled life.

What to expect: In ACT you can expect to examine your values closely; those things in life that are important to you. One of the key understandings of ACT is that pain is an inevitable part of life, however suffering (our attempts to avoid pain that actually increase it) can be lessened. In ACT you can expect to learn techniques to create some distance from difficult thoughts, as well as acceptance strategies of pain. Mindfulness is also a core component of all ACT work.

Schema Therapy

Schema Therapy combines elements of cognitive behavior therapy (CBT), psychodynamic, gestalt, attachment theory, and emotion-focused therapy, among others. Schema Therapy can be particularly useful for people who have had long-term mental health issues and have had limited success with other therapies.

What to expect: Early Maladaptive Schemas develop when core emotional needs in childhood are not met. Through Schema Therapy you will gain an understanding of what schemas are relevant to you, how these schemas developed for you, how these schemas relate to your mental health and experiences today. From this, you will develop new strategies to help you manage the impact of these schemas now and in the future.

Clinical hypnosis

Hypnosis can be defined as a relaxed, altered state of consciousness, somewhat like a deep meditative state. Clinical hypnosis (sometimes referred to as hypnotherapy) is the use of hypnotic techniques for therapeutic benefit. Hypnosis induces an altered state of consciousness that allows the brain to be more receptive to suggestions of change, and is an effective way of accessing the subconscious to facilitate therapeutic change. Clinical hypnosis has made particularly large advancements in the past 50 years with multiple scientific studies and meta-analyses showing clinical hypnosis to be effective and safe with long-lasting benefits.

Clinical hypnosis has also been shown to be helpful across a large variety of conditions and issues, including:

  • Fear and phobias
  • Anxiety
  • Sexual problems
  • Alcoholism
  • Smoking control/cessation
  • Speech disorders
  • Chronic pain
  • Boosting self-confidence/Self-esteem
  • Increasing motivation
  • Memory/concentration improvement
  • Eating issues and weight control
  • Increasing work/study/sporting performance

Couples Therapy – Gottman Couples Therapy

Gottman Therapy is one of the leading approaches to couples therapy, and research continually demonstrates it as the most effective approach.

What to expect: In Gottman Therapy you can expect to work with your partner on aspects of your relationship that you are hoping to improve. Tasks to improve aspects such as communication, affection, imtimacy, conflict, and negotiation are all potential areas of focus.


CBT-E stands for “enhanced cognitive behaviour therapy.” It is one of the most effective treatments for eating disorders. It is a “transdiagnostic” treatment meaning it is used to treat all eating disorders including anorexia nervosa, bulimia nervosa and binge eating disorder. CBT-E uses a staged approach to treatment and usually involves between 20 and 40 sessions. All sessions receive a Medicare rebate with a GP Eating Disorders Care Plan. The first stage of treatment focuses on creating a shared understanding of the person’s eating problem. The primary focus of this stage is to regulate a person’s eating and remove compensatory behaviours such as binging, purging, or excessive exercise.

Once regular eating has been established, sessions focus on understanding what maintains the person’s eating problem. This often includes addressing concerns about shape and eating, improving self-worth, improving emotion regulation and mood disturbances, and addressing any extreme dietary restraint. The final stage focuses on maintaining gains and building a healthier future.

Compassion Focused Therapy

Compassion Focussed Therapy or CFT is a “third wave” cognitive behavioural treatment. It has its underpinnings in CBT, though it incorporates elements of evolutionary psychology, attachment theory, neuroscience and emotion research. CFT is based on the assumption that as humans we did not choose the brain we were given or the life that we were born into, but we have the responsibility to do our best with what we have. CFT promotes healing and emotional wellbeing by teaching people how to think and behave compassionately towards themselves and others. This therapy is particularly helpful for people who suffer from excessive self-criticism, low self-worth and are shame prone. CFT is a transdiagnostic treatment and has shown to be effective for depression, anxiety, disordered eating, anger issues and self-harm.